Get extra 10% off on everything
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Important Notice: Please expect possible delays in order processing and deliveries due to the observance of the national holidays
What are my payment options?
Customers can pay for the items and other charges if any(i.e., delivery), thru any of the following modes of payment:
For security purposes, payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the issuing bank to authorize the transaction. Specialty Lifestyle Concepts, Inc. does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the oldnavy.com.ph checkout page to complete your order. For more information on authentication, please contact your issuing bank.
What is PayPal?
For information regarding PayPal payments and accounts, visit the PayPal website https://www.paypal.com/
What is Paynamics?
Paynamics Technologies Inc. is an electronic payment solution provider that offers a secure, real-time payment processing of credit/debit cards and other payment systems online.
What is Transakto?
Transakto: Pay on Delivery is a new and secure way to pay for COD transactions using the BPI Online/Mobile app. If you select COD on checkout, you can pay for your order with Transakto upon delivery instead of cash.
For more information regarding Transakto payments and accounts, please visit the Transakto website: https://www.bpi.com.ph/personal/bank/digital-banking/mobile/pay-on-delivery.
If you need help with your Transakto payment or delivery, you may contact our customer service at custserv@oldnavy.com.ph.
How do I use a promotional or discount code?
Enter your promo code in the “Promotions” area of the shopping cart and click “Apply” to show the discounted price. Please note that the value of the promo code is divided proportionally to each item. You cannot return an item bought on promotions/sale unless it is damaged or a wrong item was delivered. You will receive a full refund based on the actual price paid by the customer. Promotional or discount codes cannot be combined with any other ongoing promotions or discounts.
How do I return a product bought through the Old Navy online shop?
Any return or exchange without prior notification through email (custserv@oldnavy.com.ph) shall not be accepted. To view the complete return policy, please click here.
All returned products that do not comply with our return policies will be returned to you without refund. We may also ask you to pay for the related shipping charges of sending these items back to you.
Please be advised that Zalora, Rustans.com and Trunc.ph R&E are not allowed in the store. Customers can directly coordinate with the Customer Service of Zalora, Rustans.com and Trunc.ph, listed below.
Get extra 10% off on everything
Be the first to know about new arrivals, buzzy sales & other very nice things.
Be the first to know about new arrivals, buzzy sales & other very nice things.
**Terms and Conditions apply. Valid Online and In-store.
Offer valid for new subscribers only.
Be the first to know about new arrivals, buzzy sales & other very nice things.