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Important Notice: Please expect possible delays in order processing and deliveries to the observance of the national holidays.
Old Navy delivers nationwide. Shipping fee is calculated based on its actual, or dimensional weight, whichever is higher. It is also dependent on the delivery location. Standard shipping rates are as follows: For the first 3 kilos, shipping fee for Metro Manila is ₱150 and ₱200 for Provincial Areas. There will be an additional ₱65 per kilo in excess of 3 kilos. Free shipping for orders ₱4,000 and above.
How long does delivery take?
For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us up to 10 business days to deliver your order. If your package hasn’t arrived within the estimated delivery time, please email us at custserv@oldnavy.com.ph or call us at +632-8-830-5000. Customer Service is open on Mondays - Sundays at 9:00 AM - 6:00 PM.
Are all items available when I place my order?
We strive to ensure that all items on the website are available upon request. However, there may be instances where items will be out of stock. In cases such as this, we shall deliver the available items in your sales order. Please note that if the original order was pre-paid, a refund will be in place for the out of stock items.
Customers can pay for the items and other charges if any(i.e., delivery), thru any of the following modes of payment:
For security purposes, payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the issuing bank to authorize the transaction. Specialty Lifestyle Concepts, Inc. does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the oldnavy.com.ph checkout page to complete your order. For more information on authentication, please contact your issuing bank.
What is PayPal?
For information regarding PayPal payments and accounts, visit the PayPal websitehttps://www.paypal.com/
What is Paynamics?
Paynamics Technologies Inc. is an electronic payment solution provider that offers a secure, real-time payment processing of credit/debit cards and other payment systems online.
What is Transakto?
Transakto: Pay on Delivery is a new and secure way to pay for COD transactions using the BPI Online/Mobile app. If you select COD on checkout, you can pay for your order with Transakto upon delivery instead of cash.
For more information regarding Transakto payments and accounts, please visit the Transakto website: https://www.bpi.com.ph/personal/bank/digital-banking/mobile/pay-on-delivery.
If you need help with your Transakto payment or delivery, you may contact our customer service at custserv@oldnavy.com.ph.
How do I use a promotional or discount code?
Enter your promo code in the “Promotions” area of the shopping cart and click “Apply” to show the discounted price. Please note that the value of the promo code is divided proportionally to each item. You cannot return an item bought on promotions/sale unless it is damaged or a wrong item was delivered. You will receive a full refund based on the actual price paid by the customer. Promotional or discount codes cannot be combined with any other ongoing promotions or discounts.
You have the right to return the purchased product for the following reasons:
Please note the following:
Any return or exchange without prior notification through email (custserv@oldnavy.com.ph) shall not be accepted. To view the complete return policy, pleaseclickhere.
The time it takes to receive your refund or reversal will depend on your bank or card
provider. You may contact your bank to check the status of the refund / payment reversal.
All returned products that do not comply with our return policies will be returned to you without refund. We may also ask you to pay for the related shipping charges of sending these items back to you.
How do I return a product bought through Old Navy's third-party partners such as Zalora, Rustans.com, and Trunc.ph?
Please be advised that Zalora, Rustans.com and Trunc.ph return & exchange are not allowed in the store. Customers can directly coordinate with the Customer Service of Zalora, Rustans.com and Trunc.ph, listed below.
Get extra 10% off on everything
Be the first to know about new arrivals, buzzy sales & other very nice things.
Be the first to know about new arrivals, buzzy sales & other very nice things.
**Terms and Conditions apply. Valid Online and In-store.
Offer valid for new subscribers only.
Be the first to know about new arrivals, buzzy sales & other very nice things.